What do I do when I have a problem with a P2P trade?

 Common FAQ    |      2022-07-22
  1. What is a dispute?

A dispute is a way to escalate a disagreement or transaction dispute with our team. On the Order details page, select 'Dispute' and our customer service will handle it.

  1. How to submit a dispute?

If you have a problem after the transaction has been completed, you can raise a dispute by contacting customer service or submit a dispute via the Order details page. 

  1. How do I check the progress of the dispute?

Go to 'P2P Trading' and tap 'My Orders', then select the order to see dispute details.

  1. How do I cancel a dispute?

Go to the order details page that you have submitted a dispute, then you can find the 'Cancel Dispute' button.

  1. How does the customer service handles my dispute?

Our customer service team will investigate each case based on the order details and payment proofs. 

  1. What if there is a disagreement between buyers and sellers?

Go to the Order details page and select 'Dispute' to ask for help. Our customer support team will assist you with any P2P issues.

A step-by-step guide to purchasing and selling crypto on OKX,

Step 1: Log in to your OKX account
Before you can start buying or selling cryptocurrency on OKX, you must first log in to your OKX account. If you do not yet have an account, click Sign up and complete the registration process.
Step 2: Select Buy/Sell
Once you have logged in to your OKX account, click Buy Crypto in the upper left-hand corner of the screen to get started.
Step 3: Select your purchasing method
The next step is to choose how you would like to buy or sell . There are two primary options on OKX: Express and P2P trade.

Finally, simply confirm your transaction details.

Sign up and log in with the App to claim your Mystery Box worth up to $10,000