If you have completed payment and the seller has not sent your crypto, try to contact the seller first.
After you have completed payment the Payment made will change to Contact seller. Resolving the issue directly with the seller will be the fastest way to complete the transaction.
If you cannot reach the seller or cannot resolve the issue by contacting them, the next step will be to file an appeal. Click Appeal on the order page to start the process.
You will need to upload proof of payment and submit the appeals form. Customer support will contact you shortly after.
During the appeal process, the crypto in question will be frozen and held until the dispute is resolved.
A step-by-step guide to purchasing and selling crypto on OKX,
Step 1: Log in to your OKX account
Before you can start buying or selling cryptocurrency on OKX, you must first log in to your OKX account. If you do not yet have an account, click Sign up and complete the registration process.
Step 2: Select Buy/Sell
Once you have logged in to your OKX account, click Buy Crypto in the upper left-hand corner of the screen to get started.
Step 3: Select your purchasing method
The next step is to choose how you would like to buy or sell . There are two primary options on OKX: Express and P2P trade.
Finally, simply confirm your transaction details.