I haven&#39t received the SMS code

 Common FAQ    |      2022-09-21

We send SMS codes to the mobile phone linked to your OKX account. Codes may take some time to arrive, and each is valid for 30 minutes. Your account will be locked if you enter incorrect codes 6 times within 30 minutes.

If you’re not receiving codes, try these solutions:

  • Clear your browser or mobile app cache, then request a new code.
  • Request a code on different OKX platforms: desktop browser, desktop app, mobile browser, or mobile app.
  • If you can’t log in, switch to voice confirmation. Select I need help. A modal window will appear and to get the voice code, tap Get verification code via voice call instead. 


If this doesn’t help, submit a request or contact customer support via Chat Bot in Support Center. Use your email address linked to the same OKX account as the mobile phone.

A step-by-step guide to purchasing and selling crypto on OKX,

Step 1: Log in to your OKX account
Before you can start buying or selling cryptocurrency on OKX, you must first log in to your OKX account. If you do not yet have an account, click Sign up and complete the registration process.
Step 2: Select Buy/Sell
Once you have logged in to your OKX account, click Buy Crypto in the upper left-hand corner of the screen to get started.
Step 3: Select your purchasing method
The next step is to choose how you would like to buy or sell . There are two primary options on OKX: Express and P2P trade.

Finally, simply confirm your transaction details.

Sign up and log in with the App to claim your Mystery Box worth up to $10,000