Reasons for level 2 verification failure

 Common FAQ    |      2022-08-09
If your KYC 2 verification has failed, please check the common possible reasons as follow:
1.The system detects that you have other verified accounts with the same ID information, please note that 1 ID can be used for 1 account only.
2.Liveness detection failed. Please center your face in the frame and follow the on-screen instructions.
3.ID detection failed. Please ensure your original ID is clear and visible; overexposure or reflection or not fully visible photo will lead to failure.
4.Invalid ID. Please furnish us with the supported and effective document, following the document type guidance displayed on the page.


If your KYC verification is not successful, you may check your email for the rejection reason and re-submit the KYC verification via the link below

A step-by-step guide to purchasing and selling crypto on OKX,

Step 1: Log in to your OKX account
Before you can start buying or selling cryptocurrency on OKX, you must first log in to your OKX account. If you do not yet have an account, click Sign up and complete the registration process.
Step 2: Select Buy/Sell
Once you have logged in to your OKX account, click Buy Crypto in the upper left-hand corner of the screen to get started.
Step 3: Select your purchasing method
The next step is to choose how you would like to buy or sell . There are two primary options on OKX: Express and P2P trade.

Finally, simply confirm your transaction details.

Sign up and log in with the App to claim your Mystery Box worth up to $10,000