How to close my account(App)

 Common FAQ    |      2022-03-11
Please be noted that after the account is successfully closed, the account will be permanently closed, and can never be retrieved back. All pending transactions will be cancelled upon account closure, and all remaining assets in the account will not support withdrawal anymore, it's highly recommended to close all your positions and withdraw your assets before closing the account.


The mobile phone number, email address, and identity information bound to the account can not be used for a new account anymore.


As an alternative, you can also use "freeze account" function so that you can request to unfreeze your account in the future to continue using our services.


1.Log in to your OKX account. Go to Security settings - Freeze/close account

2.Click Close account, the system will display the risk notification after disabling the account, please read it clearly before proceeding. If you still decide to close account, please check the relevant terms and click Close account at the bottom of the page again.

Note: If you are not bound with Google Authentication, you need to bind Google Authentication first before continuing.

3.Enter mobile verification code and google verification code - click Confirm to successfully close the account.


To prevent asset losses, please transfer all the assets out from your account before freezing or closing your account.

A step-by-step guide to purchasing and selling crypto on OKX,

Step 1: Log in to your OKX account
Before you can start buying or selling cryptocurrency on OKX, you must first log in to your OKX account. If you do not yet have an account, click Sign up and complete the registration process.
Step 2: Select Buy/Sell
Once you have logged in to your OKX account, click Buy Crypto in the upper left-hand corner of the screen to get started.
Step 3: Select your purchasing method
The next step is to choose how you would like to buy or sell . There are two primary options on OKX: Express and P2P trade.

Finally, simply confirm your transaction details.

Sign up and log in with the App to claim your Mystery Box worth up to $10,000