Ⅴ. Google Authenticator not working or lost?

 Common FAQ    |      2022-08-11

Q: Google Authenticator not working or lost?

A:If you have lost access to your Google Authenticator app or it has stopped working, you can reset your Google Authentication by following the steps below :

Step 1:

If you receive a "2FA code error" after you input your Google Authentication code, please follow the instructions below to solve the problem:

  • Synchronize the time on your mobile phone (to synchronize your Google Authenticator app) and your computer (from which you attempt to login). 
  • Clear your browser cache and cookies.
  • Try to login from our dedicated mobile app.

mceclip1.png           mceclip2.png

Step 2:
Please confirm if you have backed up your Google Key(The key may look like "Key : 6QGMVNJ43XSEI****);
If yes, please download Google Authenticator APP and input the key or Scan the QR to generate the code.

mceclip3.png      mceclip4.png

Step 3:  

If you did not save the Google key, but you can access to your account.

Please enter the Security Settings, click the reset on the Google Authenticator.

Note: To secure your assets, you won’t be able to withdraw any funds within 24 hours after Change your Google Authenticator.







mceclip8.png        mceclip9.png

mceclip10.png        mceclip11.png

Step 4:

If you lost your Google authenticator, you could reset on the login page.



If the above solutions can’t solve the issue for you, please visit our Support Center & type in "Google Authenticator" in the chat bot. Our friendly support staff will follow up with you afterwards.

A step-by-step guide to purchasing and selling crypto on OKX,

Step 1: Log in to your OKX account
Before you can start buying or selling cryptocurrency on OKX, you must first log in to your OKX account. If you do not yet have an account, click Sign up and complete the registration process.
Step 2: Select Buy/Sell
Once you have logged in to your OKX account, click Buy Crypto in the upper left-hand corner of the screen to get started.
Step 3: Select your purchasing method
The next step is to choose how you would like to buy or sell . There are two primary options on OKX: Express and P2P trade.

Finally, simply confirm your transaction details.

Sign up and log in with the App to claim your Mystery Box worth up to $10,000